1. Introduction
Welcome to Shifa Al Jazeera Medical Group ("Shifa", "we", "our", or "us"). We are committed to protecting the privacy and confidentiality of our patients, visitors, and users of our website.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book appointments, contact us, or use any of our healthcare-related services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Phone number
- Email address
- Nationality
- Date of birth
- Gender
- Civil ID or identification details (where required)
- Appointment-related information
Health Information
When voluntarily provided for appointment requests or medical inquiries:
- Medical concerns
- Symptoms
- Treatment interests
- Healthcare package inquiries
Technical Information
When you access our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website information
3. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Respond to inquiries and requests
- Provide healthcare-related information
- Process healthcare package registrations
- Improve website functionality and user experience
- Maintain security and prevent fraud
- Comply with legal and regulatory requirements
- Communicate service updates and important notices
Where permitted by law, we may also send healthcare awareness updates, wellness information, and promotional communications.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
Users may modify browser settings to refuse cookies; however, some website features may not function properly.
5. Appointment Requests and Contact Forms
When you submit an appointment request or contact us through our website, the information provided is used solely for:
- Contacting you regarding your request
- Scheduling consultations
- Providing healthcare assistance
- Responding to your inquiries
We request that users avoid submitting unnecessary sensitive medical information through public forms.
6. Healthcare Packages and Service Enquiries
Information submitted regarding healthcare packages, health checkups, or medical services may be used to:
- Process your enquiry
- Provide package information
- Contact you regarding scheduling and eligibility
- Improve service delivery
7. Photo Galleries and Events
Our website may display photographs, videos, event coverage, awareness programs, and community activities.
Where patient images, testimonials, or identifiable information are used, appropriate consent will be obtained in accordance with applicable laws and regulations.
8. Information Sharing
We do not sell, rent, or trade personal information.
We may share information only with:
- Authorized medical professionals within our organization
- Healthcare partners involved in providing services
- Technology and hosting service providers
- Government or regulatory authorities when required by law
- Law enforcement agencies under legal obligation
All third parties are expected to maintain appropriate confidentiality and security measures.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide healthcare services
- Fulfill legal obligations
- Resolve disputes
- Maintain medical records as required by applicable healthcare regulations
11. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where applicable
- Request restriction of processing
- Object to certain uses of your information
Requests may be submitted using the contact details provided below.
12. Children's Privacy
Our services may involve healthcare services for minors. Personal information relating to children will generally be collected through parents, legal guardians, or authorized representatives in accordance with applicable laws.
13. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites.
Users are encouraged to review the privacy policies of third-party services separately.
14. International Data Transfers
Where necessary, information may be processed or stored using secure systems and service providers located in other jurisdictions, subject to appropriate safeguards and applicable legal requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.