1. Introduction
Welcome to Shifa Al Jazeera Medical Group ("Shifa", "we", "our", or "us"). We are committed to protecting the privacy and confidentiality of our patients, visitors, and users of our website.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book appointments, contact us, or use any of our healthcare-related services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Full name
Phone number
Email address
Nationality
Date of birth
Gender
Civil ID or identification details (where required)
Appointment-related information
Health Information
When voluntarily provided for appointment requests or medical inquiries:
Medical concerns
Symptoms
Treatment interests
Healthcare package inquiries
Technical Information
When you access our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of access
Referring website information
3. How We Use Your Information
We use your information to:
Schedule and manage appointments
Respond to inquiries and requests
Provide healthcare-related information
Process healthcare package registrations
Improve website functionality and user experience
Maintain security and prevent fraud
Comply with legal and regulatory requirements
Communicate service updates and important notices
Where permitted by law, we may also send healthcare awareness updates, wellness information, and promotional communications.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember user preferences
Improve website performance
Analyze visitor behavior
Enhance user experience
Users may modify browser settings to refuse cookies; however, some website features may not function properly.
5. Appointment Requests and Contact Forms
When you submit an appointment request or contact us through our website, the information provided is used solely for:
Contacting you regarding your request
Scheduling consultations
Providing healthcare assistance
Responding to your inquiries
We request that users avoid submitting unnecessary sensitive medical information through public forms.
6. Healthcare Packages and Service Enquiries
Information submitted regarding healthcare packages, health checkups, or medical services may be used to:
Process your enquiry
Provide package information
Contact you regarding scheduling and eligibility
Improve service delivery
7. Photo Galleries and Events
Our website may display photographs, videos, event coverage, awareness programs, and community activities.
Where patient images, testimonials, or identifiable information are used, appropriate consent will be obtained in accordance with applicable laws and regulations.
8. Information Sharing
We do not sell, rent, or trade personal information.
We may share information only with:
Authorized medical professionals within our organization
Healthcare partners involved in providing services
Technology and hosting service providers
Government or regulatory authorities when required by law
Law enforcement agencies under legal obligation
All third parties are expected to maintain appropriate confidentiality and security measures.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
Unauthorized access
Disclosure
Alteration
Misuse
Loss or destruction
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
Provide healthcare services
Fulfill legal obligations
Resolve disputes
Maintain medical records as required by applicable healthcare regulations
11. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion where legally permissible
Withdraw consent where applicable
Request restriction of processing
Object to certain uses of your information
Requests may be submitted using the contact details provided below.
12. Children's Privacy
Our services may involve healthcare services for minors. Personal information relating to children will generally be collected through parents, legal guardians, or authorized representatives in accordance with applicable laws.
13. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites.
Users are encouraged to review the privacy policies of third-party services separately.
14. International Data Transfers
Where necessary, information may be processed or stored using secure systems and service providers located in other jurisdictions, subject to appropriate safeguards and applicable legal requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.